A July 2010 report released by National Taxpayer Advocate Nina E. Olson to Congress expresses concerns about the adequacy of the IRS’ taxpayer service, particularly as the IRS begins to implement health care reform, about new information reporting burdens facing small businesses and others, and about certain IRS collection practices. The Nation Taxpayer mid-year report also identifies priority challenges and issues for the upcoming year.

The report points out that while more taxpayers are contacting the IRS for tax assistance, spending for IRS taxpayer service programs continues to decline. At the same time, more taxpayers have been contacting the IRS for assistance as the IRS has been tasked with administering an increasing number of social benefit programs, including Economic Stimulus Payments, Making Work Pay credits, and First-Time Homebuyer credits. The report says that as a result of the imbalance between taxpayer demand and IRS resources, the IRS has fallen short of providing adequate taxpayer service in important areas. Most notably, after answering a high of 87 percent of its calls from taxpayers seeking to reach a telephone assistor in FY 2004, the IRS answered only 53 percent of its calls in FY 2008 and has set of goal of answering only 71 percent in the current fiscal year.

The report attributes much of the problem to inadequate funding for taxpayer services. While funding for the IRS overall has been increasing in recent years, the additional funding has been earmarked for enforcement programs. An analysis of IRS budget trends conducted by TAS shows that since FY 2004, inflation-adjusted funding for IRS enforcement activities has risen by 17.9 percent while spending for taxpayer service programs has declined by 6.8 percent.

Should taxpayers hold out hope taxpayer services will get more funding? Don’t bet on it! As the economy takes its toll on revenue, expect the IRS to continue funding its enforcement programs and less funding for taxpayer services.

source: www.irs.gov